Privacy Policy – Venture Photography

Effective Date: 26 June 2025

At Venture Photography, we are committed to protecting your privacy and handling your data transparently, securely, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Venture Photography provides professional photographic services in the UK through a franchise network operated by Venture Franchise Services Ltd.

Franchisor Contact Details:
Venture Franchise Services Ltd
Unit 3, Premier Park, Road One,
Winsford Industrial Estate,
Winsford, Cheshire, CW7 3PH
Company No: 9553002 | VAT No: GB 214 3838 20

Email: marketing@venturephotography.co.uk
Phone: +44 (0)1606 558854

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2. What Personal Data We Collect

We may collect the following types of personal data:

• Full name, address, phone number, email address

• Booking, registration, and purchase details

• Images taken during your photoshoot

• Preferences, consents, or marketing opt-ins

• Children’s names and birthdates (with parental consent)

• IP address and website usage data (via cookies)

• Enquiries, competition entries, and survey responses

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3. Legal Basis for Processing

We process your personal data on one or more of the following bases:

• Your consent (e.g. email marketing, cookies)

• To fulfil a contract (e.g. booking or order processing)

• To comply with a legal obligation (e.g. tax/accounting records)

• Our legitimate interests, including improving our services and handling customer queries

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4. How We Use Your Data

We use your data to:

• Process bookings, orders, and payments

• Deliver photography services and products

• Send service, appointment, and support communications

• Respond to specific enquiries or complaints

• Conduct marketing activities (where consented)

• Improve our website and customer experience

• Fulfil legal or regulatory obligations

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5. Sharing Your Data

We may share your personal data with trusted third-party partners, including:

• Print and framing providers

• Payment processors

• Cloud storage and IT service providers

• Marketing and analytics platforms (with consent)

All third parties are contractually bound to use your data securely and only for agreed purposes.

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6. International Data Transfers

If your data is transferred outside the UK, we ensure safeguards are in place such as:

• UK government adequacy decisions

• Standard Contractual Clauses (SCCs)

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7. Data Retention Policy

We only retain your data for as long as necessary:

• Images: Held securely for up to 3 years for warranty purposes, and up to 10 years by studios, to allow returning customers to re-order.

• Contact and purchase records: Retained for up to 6 years for legal and financial compliance.

• Marketing data: Stored until you opt out.

You can unsubscribe or request data deletion at any time by contacting us.

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8. Your Rights

You have the following rights under UK GDPR:

• Access the data we hold about you

• Rectify inaccurate or outdated data

• Request erasure (‘right to be forgotten’)

• Restrict or object to processing

• Data portability (move your data elsewhere)

• Withdraw consent at any time

To exercise your rights, email: customerservices@venturephotography.com

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9. Children’s Privacy

We only collect data from children under 13 with verified parental or guardian consent, in accordance with the ICO’s Children’s Code.

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10. Cookies Policy

Effective Date: 26 June 2025

10.1 What Are Cookies?

Cookies are small text files stored on your device that help us personalise your website experience, analyse traffic, and improve our services.

10.2 Types of Cookies We Use

10.3 Cookie Consent and Control

When you visit our site, you’ll see a cookie banner. You can:

• Accept all cookies

• Reject non-essential cookies

• Customise preferences

You can also manage cookies through your browser settings.

10.4 Third-Party Cookies

We use cookies from third parties such as Google, Facebook, and Instagram. These providers have their own privacy policies.

10.5 Disabling Cookies

You can disable cookies in your browser settings at any time. However, some site functionality may be affected.

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11. Data Security

We implement strong physical, digital, and managerial measures to prevent unauthorised access, misuse, or loss of your data. All personal data is handled in accordance with UK data protection laws.

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12. Data Breach Procedure

If a personal data breach occurs:

• We will notify the ICO within 72 hours (if required)

• Affected individuals will be informed if there is a high risk to their rights or freedoms

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13. External Links

Our website may contain links to other websites. We are not responsible for their content or privacy practices. Please review those sites’ privacy policies separately.

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14. Complaints

If you are unhappy with how we handle your data, please contact us at:
Email: customerservices@venturephotography.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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15. Updates to This Policy

This privacy and cookies policy may be updated to reflect changes in law or data practices. We encourage you to check this page regularly. Significant changes will be clearly communicated on our website.